Refund Policy
Last updated: 17 September 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on all paid Audit-Scan.app plans. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. Refunds are processed by our payment provider, Paddle.
How to request a refund
To request a refund, visit paddle.net and use the order details from your confirmation email, or contact our support team at billing@audit-scan.app and we will help you raise the request with Paddle. Please include your account email and, if you have it, your Paddle order number.
After 30 days
After the 30-day guarantee period, you can cancel your subscription at any time through the Billing page or by contacting Paddle. Cancellation stops future renewals; your access continues until the end of the current paid period, and no further charges are made. We are not able to offer refunds for periods after the guarantee window except where required by law.
Free scans
Free-tier scans are provided at no charge, subject to a limit of two scans per day. Because no payment is taken, no refund is applicable to free scans.
Processing time
Approved refunds are credited by Paddle to the original payment method. Depending on your bank or card issuer, the credit may take several business days to appear on your statement.
Contact
For refund questions, contact us at billing@audit-scan.app. For our general terms, see our Terms & Conditions.